Privacy Policy – Sri Krishna Polymers

At Sri Krishna Polymers, your privacy is of the utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal and business information in compliance with applicable Indian data protection laws and international standards. By using our services, website, or entering into transactions with us, you agree to the terms outlined in this policy.

1. Information We Collect

We collect only the information necessary to fulfill our business obligations, deliver services, and ensure legal compliance. This includes:

• Personal Details: Name, phone number, email address, billing address.
  
  

• Business Details: GST number, business registration details, contact persons.
  
  

• Transaction Information: Bank details, UPI ID, payment reference numbers.
  
  

• Website Data: IP address, browser type, and pages visited (collected through cookies for analytical purposes).
  
  

• Communication Records: Emails, WhatsApp messages, call logs, or other communications for service records.
  
  

We do not collect or store sensitive payment data like credit/debit card numbers or CVV codes. All payments are processed through secure third-party gateways.

2. How We Use Your Information

Your information is used strictly for:

• Processing and verifying orders.
  
  

• Generating invoices and GST-compliant bills.
  
  

• Coordinating dispatch and customer service.
  
  

• Legal compliance and audit trail maintenance.
  
  

• Marketing emails or messages (only if you opt-in).
  
  

We do not sell or trade your personal data under any circumstances.

3. Data Protection and Security

We employ multiple levels of security protocols to protect your data, including but not limited to:

• Secure servers with access control.
  
  

• Encrypted storage of sensitive data.
  
  

• Internal data usage policies and employee confidentiality agreements.
  
  

• Limited access only to authorized personnel for specific purposes.
  
  

Despite our best efforts, we cannot guarantee absolute security as no method of data transmission over the internet is 100% secure.

4. Data Retention

Customer and transactional data is retained for a period of at least 7 years to ensure compliance with taxation and commercial laws. After this period, your data may be archived or safely deleted unless required for ongoing business or legal purposes.

5. Sharing of Information

We only share your information in the following cases:

• With logistics partners (for delivery coordination).
  
  

• With government or tax authorities (under lawful requests).
  
  

• With auditors or legal representatives (during compliance processes).
  
  

• With third-party service providers such as payment gateways or CRM tools, under strict confidentiality agreements.
  
  

We do not allow third parties to use your data for their marketing or promotional purposes.

6. Cookies and Website Usage

Our website may use cookies to improve your browsing experience and gather analytics. These cookies are harmless and used only for:

• Identifying returning users
  
  

• Tracking page interactions
  
  

• Session management
  
  

You may choose to disable cookies in your browser settings, though this might impact site functionality.

7. User Rights

As a customer, you have the right to:

• Request access to the data we hold about you.
  
  

• Request correction or deletion of your data.
  
  

• Withdraw consent for marketing communication at any time.
  
  

To exercise these rights, contact our Data Privacy Officer at legal@srikrishnapolymers.in.

8. Jurisdiction and Legal Compliance

This policy and its interpretations fall under the jurisdiction of Hyderabad, Telangana. Any dispute related to privacy will be handled in accordance with the Information Technology Act, 2000 and subsequent amendments.

We are committed to protecting your privacy with transparency and responsibility. Thank you for trusting Sri Krishna Polymers.