Billing Policy – Sri Krishna Polymers

At Sri Krishna Polymers, transparency, accountability, and accuracy form the foundation of our business ethics. As a leading manufacturer of garbage bags and waste management solutions since 1995, we have established a comprehensive billing policy to ensure seamless transactions and legal compliance for our customers across India and abroad.

1. Scope of Billing

Our billing policy applies to all transactions involving the supply of:

• HDPE/LDPE garbage bags
  
  

• Clinical and medical waste bags
  
  

• Biodegradable plastic bags
  
  

• Custom orders with special material, size, or branding
  
  

Whether you are a B2B distributor, government institution, hospital, industrial unit, or reseller, this policy governs your interaction with Sri Krishna Polymers with regard to invoicing and billing.

2. Invoice Generation and Structure

Invoices are generated only after full payment is received and successfully reflected in our bank account. The invoice includes the following key components:

• Company name and GSTIN
  
  

• Customer name and billing address
  
  

• Itemized product list with quantity, price, and applicable taxes
  
  

• Payment mode and transaction reference
  
  

• Terms of delivery and packaging
  
  

All our invoices are GST-compliant and recognized under the applicable Indian tax framework.

3. Payment Confirmation

Sri Krishna Polymers strictly requires that all transactions reflect in our account before an invoice is generated or goods are dispatched. In cases of UPI, NEFT, RTGS, or IMPS payments, customers must share the transaction details for faster verification. Delays due to payment gateway issues, banking downtime, or incorrect references may delay processing and dispatch.

We do not accept Cash on Delivery (COD) or Credit-based orders unless under a pre-approved contractual agreement with specific corporate clients.

4. Custom Billing Requests

We understand that corporate clients, government entities, and hospitals may have specific documentation needs. We offer:

• Quotation-based invoicing
  
  

• E-invoice format for GST portal
  
  

• Tender-based documentation
  
  

• Custom reference numbers on request
  
  

These must be discussed and finalized before payment is made, as invoice modifications post-issuance are not permitted.

5. Taxes and Charges

All taxes levied are as per prevailing Government of India norms. Currently, garbage bags and similar products attract GST under HSN Code classifications. The GST slab applicable will be clearly mentioned on every invoice.

Any additional charges such as packaging, design customization, or third-party certification (e.g., CPCB, bio-compostable marks) will be included in the invoice and conveyed beforehand.

6. E-Invoicing and Records

All billing is maintained digitally on our secure systems for audit, support, and dispute resolution. Customers can request a soft copy of the invoice via email. Invoices are retained by us for a minimum of 7 years in compliance with tax laws.

7. Billing Disputes and Resolutions

In the rare case of a billing error, customers must report it to our accounts department within 48 hours of receiving the invoice. Disputes raised beyond this period will not be entertained.

Dispute resolution is carried out internally by the SKP billing and finance team and any adjustments, if applicable, will be done via Credit Note (for future orders) rather than refunds.

8. Legal Jurisdiction

All billing-related matters are governed under the jurisdiction of Hyderabad, Telangana, where our head office is located. In case of a legal disagreement, customers agree to resolve matters as per Indian commercial laws under the Hyderabad judicial system.

Billing isn’t just paperwork—it is the official representation of our integrity, commitment, and service. At Sri Krishna Polymers, we maintain the highest standards of billing accuracy and business ethics to foster long-term, trusted relationships with our clients.